Information Technology // Tech in Higher ed Classroom Edition

This episode is part of a classroom edition series to the podcast, featuring panels I moderated for my Florida State University graduate-level course, Technology in Higher Ed. Information technology (IT) is the backbone of any tech solution, which is why we’re talking IT in higher education in this third installment of Classroom Edition. IT pros Joe Sabado and Paul Schantz discuss the role their department plays in their universities, how to approach new technology solutions, and tech project management best practices.

Notes from this Episode

Americans with Disabilities Act


Google Connect

Appendix DS example

UC Santa Barbara Student Information System



API: Application Programming Interface

CSUN Testing Center

Student Access and Accommodation System

Disability Resources and Educational Services Office

National Center on Deafness

Agile Practices

MVP: Minimal Viable Product  



NASPA Technology Knowledge Community (TKC)

Outward Mindset

Job to be done theory

Leslie Dare

More about the Panelists

Paul Schantz is the Director of Web & Technology Services for the division of Student Affairs at California State University, Northridge (CSUN), Paul leads the effort to deliver user-friendly student-centric online services. Paul’s team works with campus partners to conceive, develop, build and maintain software that improves the efficiency and usability of student services at CSUN and beyond. One of Paul’s primary responsibilities is to provide unbiased professional consultation and guidance to senior campus leadership on assessing and making the best use of current and future technologies to improve the online student experience.

Paul’s goal within higher education is to encourage institutional adoption of modern web-based technologies while providing an environment for students to be a part of developing useful technology solutions. Paul has two decades of experience working in the Internet space, creating and optimizing web applications and websites for organizations in a range of verticals, including CSUN, WellPoint Health Networks (now Anthem Blue Cross), Countrywide Home Loans (now Bank of America), and Interthinx (now First American).

Joe Sabado is the Executive Director for Student Information Systems and Technology (SIS&T) and the Associate Chief Information Officer (CIO) for the Division of Student Affairs at UC Santa Barbara.  He is a member of the UCSB Student Affairs Executive Group, IT Council (ITC), and the CIO Council. He graduated from UC Santa Barbara in 1997 with a BA in Political Science and a minor in Asian American Studies and received his MBA with specialization in Information Technology Management in 2016 from Capella University.

Joe is also the NASPA Technology Knowledge Community (TKC) Chair. The TKC provides its members a venue to explore and collaborate within the topic of technology through discussions, research, and the distribution of information about technology.

In his IT roles at UCSB, Joe is responsible for leading a team of 65 software developers, engineers, designers, and business analysts, including 10 managers/directors of teams that provide information systems to the Enrollment Services, Graduate Division, and the Student Services Clusters. He oversees more than 150 information systems/websites for more than 22 departments ranging from registration systems, academic records, financial aid, academic advising, electronic medical records, admissions, and outreach.

Joe describes himself as an advocate for student success using technology, as an educator, and a mentor. His commitment to students extends beyond his IT role and includes different roles at UCSB. He is the staff advisor for the National Society for Leadership and Success (NSLS), Kapatirang Pilipino, and Pilipino Cultural Night. He is also a mentor for the NASPA Undergraduate Fellowship Program (NUFP). Throughout his career at UCSB, Joe has been a First-Year Experience (Frosh/Transfer) discussion leader, EOP Summer Transitional Enrichment Program (STEP), panelists and presenters at several UCSB conferences and programs sharing career advice, social media, and mobile development.







About Josie and The Podcast

In each episode, Dr. Josie Ahlquist – digital leadership author, researcher, and speaker – connects tech and leadership in education. This podcast will bring you leaders on-campus and online. From Senior Vice Presidents on Snapchat, YouTubers receiving billions of views and new media professionals. All through the lens of social media and leadership. Josie hopes you will not only learn from these digital leaders but also laugh as we all explore how to be our best selves online and off.

Thanks for listening! Please subscribe to receive the latest episodes, share widely and let me know you’d checked it out! Tweet me @josieahlquist – I would love to hear from you!

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