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The Secrets of Successful Student Supervisors in Higher Ed Social Media

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Social media plays a pivotal role in higher education, shaping how institutions connect with students, alumni, faculty, and the broader community.  And while students bring a valuable perspective and voice to social media efforts, it’s the guidance and expertise of professional supervisors, coupled with comprehensive training, that truly elevate these teams to success.

To equip students with the tools and knowledge they need to excel in this role, the Student Social Media Academy offers a comprehensive training program that covers everything from content creation and strategy to analytics and crisis communication. 

For supervisors, the companion to the Academy, the Supervisor Toolkit provides a wealth of resources, templates, and best practices to help supervisors build and manage effective student social media teams.

With the right training and resources in place, the most effective student social media supervisors can truly shine. 

So, what sets the most effective student social media supervisors apart? Let’s take a look at the secrets behind their success in the higher ed landscape:

1. Passion for Empowering Student Voices

The best supervisors aren’t just taskmasters; they are passionate about nurturing the next generation of social media professionals. They understand the unique value that students bring to the table and create an environment where their voices can shine.

2. Strategic Vision with Student Development in Mind

Effective supervisors develop a clear social media strategy that aligns with the institution’s broader communication goals. However, they also recognize that their role extends beyond achieving metrics. They focus on the holistic development of their student team members, providing opportunities for growth, mentorship, and skill-building.

3. Fostering Creativity and Innovation

Higher ed social media shouldn’t be bland or predictable. It should reflect the vibrancy and diversity of campus life. Successful supervisors encourage their students to think outside the box, experiment with new formats, and take creative risks.

4. Building Strong Communication & Collaboration Skills

Open communication is essential for any successful team. Supervisors create a safe space where students feel comfortable sharing ideas, asking questions, and learning from their mistakes. They also foster collaboration, ensuring that everyone’s voice is heard and valued.

5. Data-Driven Guidance & Mentorship

While data is important, it’s the supervisor’s interpretation and guidance that truly matters. They help students understand the meaning behind the numbers, identify areas for improvement, and make informed decisions based on data-driven insights. They also serve as mentors, sharing their expertise and experience to help students grow as professionals.

6. Investing in Continuous Learning & Training

The social media landscape is constantly evolving. Successful supervisors stay ahead of the curve by investing in their own professional development and providing training opportunities for their student teams. They leverage resources like the Student Social Media Academy to ensure everyone has access to the latest best practices, tools, and techniques.

7. Creating a Supportive and Inclusive Environment

A positive team culture is essential for success. Supervisors foster a supportive and inclusive environment where everyone feels valued and respected. They celebrate achievements, address challenges constructively, and create a sense of belonging.

Empowering Students, Elevating Your Institution’s Social Media

Being a successful student social media supervisor in higher ed is about more than just managing tasks and achieving results. It’s about empowering students, fostering creativity, promoting collaboration, and providing guidance and mentorship. 

To achieve this, we offer two essential tools:

  • The Student Social Media Academy: This comprehensive training program equips students with the skills and knowledge needed to excel in social media management, from content creation to crisis communication.
  • The Supervisor Toolkit: Designed with supervisors in mind, this toolkit provides the resources and guidance necessary to effectively lead and support your student social media team.

When you enroll in the Toolkit, you also get a copy of the Student Social Media Academy so you can stay in lock-step with your student’s training.

To learn more about the challenges and rewards of supervising student social media teams, check out our additional resources:

By embracing these principles and investing in their team’s development, supervisors can create a thriving social media program that benefits both the institution and the students involved.

About Josie

I’m Dr. Josie Ahlquist — digital engagement and leadership strategist, researcher, author, and educator. I help higher education professionals and mission-driven organizations harness the power of digital communication to lead with authenticity, build thriving online communities, and tell their stories with purpose.

Through my consulting work, I offer tailored, hands-on support in marketing and communications strategy, executive coaching, upskilling for teams, and keynote speaking. My approach is grounded in research and fueled by empathy, helping clients lead online with clarity and confidence.

You can follow my insights and interviews on my blog and podcast, with content featured by EdTech Magazine, Inside Higher Ed, and The Chronicle of Higher Education. I’m also the author of Digital Leadership in Higher Education (2020), an Amazon #1 New Release.

Let’s connect! You’ll find me on LinkedIn, Instagram, Facebook, Threads, and Bluesky.

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Rebekah Tilley

Assistant Vice President, University of Iowa Center for Advancement

Rebekah Tilley is the assistant vice president of communication and marketing for the University of Iowa Center for Advancement (UICA). In that role she supports fundraising and alumni engagement efforts for the university, including its CASE Gold winning Iowa Magazine, and serves UICA in a variety of strategic communication efforts.

Previously she was the director of strategic communication for the University of Iowa Tippie College of Business, and the director of communication for the University of Kentucky College of Law. She is a Kentucky native and a proud alum of the University of Kentucky.

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